Shipping, Returns & Policies

How to Order

Payment

Where to send your order

Email . Include the style name, your size and your delivery country, and we will confirm availability with you before anything is charged.

Order confirmation

Once your order is confirmed we send a written confirmation by email containing your order reference, the agreed total and the expected dispatch date. Keep that email — it is the reference we use for any later enquiry.

Shipping & Delivery

Orders are prepared and dispatched within business days. Orders placed before are usually dispatched the same working day.

Delivery options

• Standard delivery —
• Express delivery —

Delivery charges

Standard delivery is complimentary on orders over . Any charge that applies is confirmed with you before payment is taken — we do not charge a delivery fee that you have not seen.

International orders

Tracking

If tracking has not updated within 48 hours, email with your order reference and we will look into it for you.

Missed deliveries

Parcels returned to us as undeliverable after two delivery attempts can be re-sent once at the customer's expense. We will always contact you first before arranging this.

Returns & Exchanges

Items altered after delivery, and pieces explicitly marked final sale, are not eligible for return unless faulty.

How to return

• Email with your order reference
• We reply within one business day with the return address and instructions
• Send the item back using a tracked service, retaining the receipt
• Refunds are processed within 5 business days of the item arriving back with us

Return shipping is paid by the customer unless the item is faulty or was sent in error.

Exchanges

Exchanges for a different size or colour are subject to availability. Tell us what you would like when you request the return and we will hold the item for 7 days while your return is in transit.

Faulty items

If a garment arrives damaged or develops a fault, contact us with photographs. We will arrange a repair, a replacement or a full refund — at no cost to you.

Size Guide

Measurements are in centimetres and are body measurements — measure yourself, not a garment. Sizes are UK. If you are shopping from outside the UK, choose by the measurements rather than the size number, as the measurements mean the same thing in every country.

If you are between sizes, we recommend sizing up for coats and outerwear, and sizing down for knitwear.

How to measure

• Bust — measure around the fullest part, keeping the tape level
• Waist — measure around your natural waistline, the narrowest point
• Hip — measure around the fullest part of your hip, roughly 20cm below the waist

Still unsure? Email with your measurements and the style you are considering and we will tell you which size to take.

Terms of Use

These terms govern your use of this website and the purchase of goods from it. By placing an order you accept them.

Orders and pricing

Prices are shown in . We reserve the right to correct pricing errors and to cancel any order affected by an error, with a full refund.

Availability

Stock is allocated when an order is confirmed. In the rare event an item sells out, we will contact you to offer an alternative, a credit or a full refund.

Intellectual property

All content on this site — including photography, garment designs, copy and the Azovira name — is owned by us or our licensors and may not be reproduced without written permission.

Limitation of liability

To the extent permitted by law, our liability for any claim arising from a purchase is limited to the amount paid for the goods in question. Nothing in these terms excludes rights you have under .

Governing law

These terms are governed by the laws of .

Business information

This website is operated by , registration number , registered at .

Privacy Policy

We collect only the information we need to sell you clothing and to tell you about it, and we never sell your personal data.

Who is responsible for your data

This website is operated by , registered at . That entity is the data controller for the purposes of this policy. Privacy questions and requests go to .

What we collect

• Contact and delivery details you give us — name, email address, delivery address — when you place an order or send an enquiry
• Order history, so we can handle returns, faults and repeat enquiries
• Messages you send us through the contact form or by email
• Technical data such as IP address, browser type and pages visited, collected through cookies and analytics
• Your marketing preferences, which you can change at any time

How we use it

To answer your enquiry and fulfil your order, to handle returns and faults, to prevent fraud, to keep the site working and secure, and — only where we have a lawful basis to do so — to send you collection news and sale invitations.

Lawful bases for processing

Where the EU or UK GDPR applies, we process personal data on these bases: to perform the contract we have with you (taking and fulfilling your order, handling returns and faults); to meet legal obligations (keeping accounting and tax records); for our legitimate interests in running, securing and improving the site and in preventing fraud; and on your consent where we send you marketing or set optional cookies. You can withdraw consent at any time.

Where your data is processed

We are established in China and do not have a branch in the EEA, the UK or the United States. When you place an order or send us an enquiry, your data is transferred to and stored in China, which is outside those territories. We keep the transfer to the minimum needed to answer your enquiry or fulfil your order, and we apply the same protections described in this policy wherever the data is held. Where we use a service provider in another country, we require it to protect your data to an equivalent standard.

Who we share it with

We share delivery details with the carrier handling your parcel. Where payment is arranged by bank transfer or through a payment provider, that provider processes your payment under its own privacy policy — we do not collect or store card details on this website. We also use third-party providers for website hosting, email delivery and analytics, each bound to use the data only for the purpose we engaged them for.

Cookies and advertising

We use essential cookies to keep your bag and your session working. These are required for the site to function. We also use optional cookies for analytics and for measuring advertising performance — for example, cookies set by Microsoft Advertising that allow us to see whether a visit came from one of our ads and whether it led to an enquiry.

Optional cookies are only set where permitted by local law, and you can refuse them without affecting your ability to browse or order. You can also clear or block cookies in your browser settings at any time; blocking the essential ones will prevent the bag from working.

How long we keep it

Order records are kept for as long as we need them for accounting, tax and warranty purposes. Enquiries that do not lead to an order are kept for 12 months and then deleted. Marketing consent records are kept until you withdraw consent.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to us using it for marketing. Email and we will respond within 30 days.

If you are in the EEA or the UK you also have the right to data portability, to withdraw consent at any time, and to lodge a complaint with your national data protection authority. Exercising any of these rights is free and will not affect how we serve you.

California residents

If you live in California, you have the right to know what personal information we collect and how it is used, to request a copy of it, to ask us to correct or delete it, and to opt out of the sale or sharing of personal information. We do not sell personal information for money. We do share limited technical data with our advertising and analytics providers so that we can measure whether our advertising works; you can limit this through the cookie controls described above or through the opt-out tools those providers offer. We will not discriminate against you for exercising any of these rights.

Children

This site is intended for adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us their details, email and we will delete them.

Changes to this policy

If we change how we handle personal data, we will update this page and revise the date below.

Last updated: .